Pier-to-Peer Refund & Cancellation Policy

Effective Date: March 25, 2026

1. Overview

This Refund & Cancellation Policy outlines the terms under which bookings made through Pier-to-Peer may be canceled, rescheduled, or refunded.

By booking a pier through our platform, you agree to the terms below.

2. Guest Cancellations

48+ Hours Before Booking

• Guests are eligible for a full refund

24–48 Hours Before Booking

• Guests are eligible for a 50% refund

Less Than 24 Hours Before Booking

• Bookings are non-refundable

3. Same-Day Cancellations & No-Shows

• Same-day cancellations and no-shows are non-refundable

• Failure to arrive at the scheduled time is considered a no-show

4. Weather Policy

Piers are outdoor environments, and weather conditions may vary.

• Unsafe conditions (lightning, severe storms, high winds):

  • Booking may be rescheduled or refunded at Pier-to-Peer’s discretion

• Light rain or mild conditions do not qualify for refunds

Final determination of unsafe conditions is made by Pier-to-Peer and/or the Host.

5. Host Cancellations

If a Host cancels a confirmed booking:

• Guests will receive a 100% refund

• Pier-to-Peer may take action against Hosts who repeatedly cancel

6. Rescheduling Option

In some cases, guests may choose to:

• Reschedule their booking instead of receiving a refund

Rescheduling is subject to Host availability.

7. Platform Discretion

Pier-to-Peer reserves the right to issue refunds, credits, or reschedules outside of this policy in situations including:

• Safety concerns

• Emergency situations

• Misrepresentation of a listing

• Technical or booking errors

All decisions are made at the sole discretion of Pier-to-Peer.

8. Payment Processing Disclaimer

• Payments may be handled through third-party services (e.g., Venmo, Cash App) during early operations

• Refund timing may vary depending on the payment provider

• Pier-to-Peer is not responsible for delays caused by third-party services

9. Service Fees

• Service fees may be non-refundable, depending on the timing and circumstances of cancellation

• Any exceptions are determined at Pier-to-Peer’s discretion

10. Disputes

If a dispute arises:

• Guests and Hosts are encouraged to resolve issues directly

• Pier-to-Peer may assist but is not obligated to mediate or resolve disputes

11. Agreement

By booking through Pier-to-Peer, you acknowledge that:

• You have read and understand this policy

• You agree to these terms prior to completing your booking